Rooms
Amenities
- Swimming Pool
- Garden
- Room Service
- Safety Deposit Box
- Air Conditioning
- Babysitting/Child Services
- 24-Hour Front Desk
- Elevator
- outdoor pool
- 24-hour security
- Concierge services
- Family Rooms
- Free Wi-Fi
- Non-Smoking Rooms Available
- Fire extinguishers
- Guests can opt-out of daily cleaning service
- Staff follow all safety protocols as directed by local authorities
- Shared stationery such as printed menus, magazines, pens, and paper removed
- Process in place to check health of guests
- First aid kit available
- Linens, towels and laundry washed in accordance with local authority guidelines
- Hand sanitizer in guest accommodation and key areas
- All plates, cutlery, glasses and other tableware have been sanitized
- balcony/terrace
- Daily disinfection
- Luggage storage & lockers
- Non-smoking property
- Tour services
- Physical/social distancing guidelines
- Protective screen or physical barriers in appropriate areas
- Professional cleaning services
- Airport shuttle (charges may apply)
- Bicycle rental (charges may apply)
- Shuttle service (charges may apply)
About
Hotel Features
Nestled in the heart of downtown Playa del Carmen, Mexico and steps from the city's main attractions and beautiful beaches, this hotel features exceptional accommodations and a variety of thoughtful amenities. The Hotel Hacienda Real del Caribe is ideally situated within walking distance to many popular sites. The famous Quinta Avenida, filled with shops, restaurants and a vibrant nightlife can be found only seconds from the hotel's front doors. Pristine beaches and endless recreational activities are also nearby. The Real del Caribe offers guests a tranquil atmosphere, complete with many modern amenities, including a spacious courtyard swimming pool and a state-of-the-art meeting room.
Guest Policies
Check-in | After 16:00 |
Check-out | Before 12:00 |
Room Rates | All rates displayed are for double occupancy unless otherwise noted. |
Important Information
Please inform Hacienda Real del Caribe Hotel of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property currently isn't accepting guests from certain countries on dates where such guidelines exist. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19). As a result of the coronavirus (COVID-19), this property has temporarily suspended its shuttle services. Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to the coronavirus (COVID-19), this property has reduced reception and service hours. In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist. Spa and gym facilities at this property are unavailable due to the coronavirus (COVID-19). Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Reviews
- Staff8.6
- Cleanliness7.7
- Location8.0
Passable
- Was there anything you didn't like?Without towels
Pleasant stay
- What did you like most?The Reception check in was extremely professional and welcoming. The location is great. I had a room on the ground floor overlooking the swimming pool - very spacious and with super comfortable beds.
- Was there anything you didn't like?The room had quite musty smell so I had to use extra air freshener. Wifi signal was weak. Additional light features will be appreciated.