Rooms
Krystal Grand Cancún- All Inclusive - Amenities
- Free Parking
- Garden
- Golf Course
- Meeting/Banquet Facilities
- Room Service
- Safety Deposit Box
- Air Conditioning
- Babysitting/Child Services
- Bar
- 24-Hour Front Desk
- Elevator
- Coffee shop
- Water sports
- Children's playground
- Diving
- Private check-in/check-out
- Wheelchair accessible
- On-site parking
- indoor pool
- kids club
- outdoor pool
- Poolside bar
- telephone
- kitchenware
- 24-hour security
- Concierge services
- Designated Smoking Area
- Doorman
- Family Rooms
- Free Wi-Fi
- Game Room
- Hair/Beauty Salon
- Massage services
- Private Beach
- Restaurant(s)
- Snorkeling
- Wind Surfing
- All Inclusive
- Daily Housekeeping
- English
About
Hotel Features
Located in Cancún, a few steps from Playa Forum, Krystal Grand Cancun All Inclusive provides accommodations with an outdoor swimming pool, free private parking, a fitness center and a garden. This 5-star resort offers a kids' club, room service and free WiFi. The property has a 24-hour front desk, an ATM and currency exchange for guests. A buffet, continental or American breakfast is available at the property. At the resort you'll find a restaurant serving American, Chinese and French cuisine. A gluten-free option can also be requested. Krystal Grand Cancun All Inclusive has a terrace. You can play pool at the accommodation, and car rental is available. La Isla Shopping Mall is 2.7 miles from Krystal Grand Cancun All Inclusive, while Cancun Government Palace is 6.6 miles away. Cancún International Airport is 14 miles from the property.
Guest Policies
Check-in | After 15:00 |
Check-out | Before 12:00 |
Room Rates | All rates displayed are for double occupancy unless otherwise noted. |
Important Information
When booking more than 4 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay.
Reviews
- Staff8.6
- Cleanliness7.7
- Location7.4
Nice place to stay but staff is interested only in our money -tips it was evident.
- What did you like most?Location and
- Was there anything you didn't like?The fridge in the room was filled with cheap and basic drinks and the tray was only half filled
Will never go back again.
- What did you like most?The location and the beach only
- Was there anything you didn't like?This was my second time there. First time was ok but this second time was awful, got severe food poisoning and the hot tub took forever to fill. This time I had the Altitude master suite and the only reason why I reserved that room was because of the hot tub, but it looked old, stained and it took about two full hours to fill up. I reported it, they came and changed the filter and cleaned it but unfortunately that didn’t help much. I got a really bad food poisoning from the hotel for eating their raw fish ceviche, I had to go to the doctor in the middle of the night, didn’t go out of my room in two days, I was feeling so bad. I told the concierge Mariana that I had a severe food poisoning and that I had to go to the hospital and they said I had a bacteria in my blood because of poor refrigeration of the fish they served me, and Mariana could care less, she didn’t even pay attention to me when I was telling her all this. She got a phone call while I and was taking to her and started to talk over me without excusing herself, that was completely rude and unprofessional, I feel really offended by that. She didn’t offer assistance or even concerned about me , she said I’ll look for some to talk to you and assist you and she Never did. After a couple days when I checked out there was a different concierge that told me that they had a doctor or a nurse on call for guest, which I was never told of by Mariana. The rest of the staff waiters, and servers were really good but is so disappointing having a concierge like Mariana that doesn’t fit in a team of caring and professional staff, she makes the hotel Look bad, if she could have been more professional, helpful, caring and understanding but she was not, Mariana was all the opposite to a good concierge.
