Best Western Hilliard Inn & Suites

Columbus West - Hilliard
2.5-Star Hotel
8.3
Excellent
739 Reviews
Top Reasons to Book
  • Guests Love It
    Guests give this property a very good rating of 8.3/10
  • Top Rated Location
    Guests rate the location 8.4/10
  • Very Clean
    Guests rate the cleanliness 8.2/10
8.3
Guest Rating
Cleanliness
8.2
Staff
8.5
Location
8.4
Top Amenities
  • Free Breakfast
  • Free Parking
  • Wheelchair accessible
  • Free Wi-Fi
  • Restaurant(s)
  • Non-Smoking Rooms Available
  • Fitness center
Rooms

Amenities

  • Free Breakfast
  • Free Parking
  • Meeting/Banquet Facilities
  • Room Service
  • Safety Deposit Box
  • Air Conditioning
  • 24-Hour Front Desk
  • Express Check-In/Check-Out
  • Elevator
  • Hair dryer
  • Microwave
  • Coffee/tea maker
  • Refrigerator
  • shared bathroom
  • fan
  • Heating
  • Shared kitchen
  • Wheelchair accessible
  • On-site parking
  • indoor pool
  • separate dining area
  • seating area
  • telephone
  • alarm clock
  • kitchenware
  • Designated Smoking Area
  • Family Rooms
  • Free Wi-Fi
  • Kitchen
  • Radio
  • Restaurant(s)
  • Daily Housekeeping
  • English
  • Hindi
  • Spanish
  • Non-Smoking Rooms Available
  • Outdoor furniture
  • Sofa
  • carbon monoxide detector
  • Linens

About

Hotel Features

Hilliard Suites is conveniently located near Interstate 270 and Interstate 70 and features an indoor pool. Ohio State University is 7 miles away from the hotel. Each room at Hilliard Suites provides a microwave, a refrigerator, an iron and ironing facilities. Private bathrooms come complete with a bath or shower and free toiletries. USB outlets are also provided in each room. Guests can enjoy the complimentary daily hot breakfast, which features eggs, meat, yogurt, cereal and more. Other amenities offered at the property include free 24-hour coffee and tea, banquet and meeting rooms and complimentary passes to nearby fitness center. The Hollywood Casino Columbus, Columbus Zoo and Aquarium and Port Columbus International Airport are both just minutes from the hotel.

Guest Policies

Check-in
After 15:00
Check-out
Before 11:00
Room Rates
All rates displayed are for double occupancy unless otherwise noted.

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Spa and gym facilities at this property are unavailable due to the coronavirus (COVID-19). Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19). Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Reviews

8.3
  • Staff
    8.5
  • Cleanliness
    8.2
  • Location
    8.4
  • 8
    Very Good
    Debi
    family with young children
    Very good
    • 5
      Fair
      Rhonda
      family with young children
      Passable
      • What did you like most?
        Location was convenient and staff at check out was pleasant and apologetic
      • Was there anything you didn't like?
        Prepaid reservation was made and it took over 30 minutes to check in as the lady working the desk "couldn't find" the reservation. She asked my name multiple times and each time, I told her my name even spelling for her, she then asked me to write it down for her, which I did and she continued to ask my name 3 more times after it was written down for her. I offered her my booking number, which she declined, saying it wouldn't help and then asked for the same number as if I hadn't just offered it to her. Whenever I asked if there was a manager who could help her as she was obviously struggling, I was told "yes, I'm struggling, but no there is nobody else" I had worked 12 hours that day and drove 2 1/2 hours to reach this destination to attend a funeral nearby early the next morning this very unpleasant interaction only worked to make an already bad situation worse. Also at no time did this woman ask me for an ID, I could have been anybody going in there.

    Location

    Best Western Hilliard Inn & Suites
    3831 Park Mill Run Drive, Hilliard, OH
    8.4
    Excellent
    Location Score